MSI has provided a range of services including market and industry research, supply chain assessments, and due diligence to multinational clients from the extractive sector.
Evaluating a Labor Dispute and its Impact on the Supply Chain
Kitwe, Lusaka and Ndola, Zambia
The client is a major buyer of a metal commodity that it sourced from Zambian suppliers. A labor dispute between workers and expatriate senior management resulted in a strike that significantly impacted delivery lead times.
A MSI team leveraged local researchers who conducted interviews of the striking workers, while simultaneously collaborating with the expatriate management team and local government officials, to identify which factors were contributing to the labor impasse and to assess the likelihood of a timely resolution.
The insights obtained through the interviews of key actors provided the client with information necessary to anticipate challenges and shape the outcome of the negotiation and take corrective action to mitigate the strike’s impact on the client’s supply chain.